Question 1

📅 How do I cancel or reschedule my session?

Accepted Answer

Log in to https://minside.periode.no/Select your booking.Scroll down and click Move Booking or Cancel BookingSelect a new slot and click OK.Note: If Move Booking doesn't appear for your booking, you've missed the rescheduling window because it's too close to your session start time. Email bookings@thefinnishsauna.ca for help.

Question 2

🕓 What’s your cancellation policy?

Accepted Answer

Community Sauna Sessions:(Includes specialty nights like womens, neighbors, bring a friend, etc)Full Refund: Cancel 24+ hours before your session.Rescheduling: Allowed up to 6 hours before.Late cancellations/no-shows: Non-refundable.Private Sauna Sessions:Full Refund: Cancel 72+ hours in advance.Reschedule Only: 24–72 hours prior (no refund).Late cancellations/no-shows: Non-refundable.Mobile/Tent Saunas:Full Refund: Cancellations must be made at least 10 days before the rental start date. Cancellations within 10 days of the start date are non-refundable.Rescheduling: Permitted up to 6 days before the start date, subject to availability.Weather: Rentals operate rain or shine. Weather is not a valid reason for cancellation or refund.Regulations: Clients are responsible for confirming local fire regulations. Failure to do so does not qualify for refund.

Question 3

📝 How do I join the waitlist?

Accepted Answer

If a session is full, on the Booking Page, you will see an option to Join Waitlist. You'll be notified via email if a spot opens.

Question 4

📍 Where are you located?

Accepted Answer

Click below to explore location details and availability:Squamish — Cheekye Ranch SaunaParksville — Sea Edge SaunaVancouver — Jericho Sauna (Seasonal)Each location page includes helpful info about what to bring and what to expect.Our mobile and tent rentals service Vancouver, Whistler and Squamish.

Question 5

🧖 How do I book a session?

Accepted Answer

Visit our Booking Page to view available sessions and reserve your spot. You’ll need to create an account to book.

Question 6

🎟 How do I redeem my 5- or 10-pack pass?

Accepted Answer

Find a session you want to book here.Log in if promptedScroll to the blue Use Sea Edge/Cheekye Sauna Packs box (punch packs) and slect the checkboxClick BookThe punch passes should be automatically deducted, up to 2 per booking. For any issues please email bookings@thefinnishsauna.ca

Question 7

⛺ How do I rent a tent sauna?

Accepted Answer

Visit our Tent Sauna Rentals Page to submit a booking form. We’ll follow up with availability and pricing.

Question 8

🚐 How do I rent a mobile sauna?

Accepted Answer

Visit our Mobile Sauna Rentals Page to submit a booking form. We’ll follow up with availability and pricing.

FAQs